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Returns and Refunds Policy

We care about our customers' satisfaction. That's true. That's why we try to consider every customer problem's report individually, though we have certain general conditions as well.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please contact us at support@disported.com before returning any products, so that we'll be able to find the best solution for your individual case and provide you with a proper returning address.

To be eligible for a return, your item must be unused and in the same condition that you received it.

The item must have been purchased from disported.com

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Purchases made online at disported.com cannot be returned to any other retailer.

Basically, we only refund or replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@disported.com with photos of the damaged or bad quality product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@disported.com.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

 

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